Requirements for Hangouts

To enable the Jive Connector for Hangouts, you need to meet the following requirements:

Jive side
  • Jive 8.0.3 or higher.
  • The current version of Jive Cloud.
  • Community Manager rights to your Jive site.
  • Community users should have an email address, or phone number in their profile, or both.

    You can configure your community to populate phone and email fields from a directory server, or users can enter the information themselves by editing their profiles. For more information, see Mapping users from a directory server in the Community Manager Guide.

Google Hangouts side
  • Community users should have a Google account.
  • Community users should use Google Chrome as their browser or, if using Firefox, Safari, or Internet Explorer, they should install the current version of the Google Hangouts browser plugin.
    Note: Users who are not using Hangouts already will be prompted to install the plugin when they first access the Jive Connector for Hangouts.