Enabling Jive Connector for Skype for Business

The Jive Connector for Skype for Business allows one-click access to voice calls and chat within your Jive community. As a community manager, you can install Jive Connector for Skype for Business from the Add-Ons page and configure its settings to get it ready for use.

Before you start installing, make sure your Jive community meets the Requirements for Skype for Business. Additionally, if your community uses SAML SSO or a directory server for user provisioning, you also need access to your directory server or IdP to ensure the correct profile fields in Jive are populated.

Follow these steps to install and configure the Jive Connector for Skype for Business add-on:

  1. In Jive, click your avatar and select Add-ons.
  2. In the Available tab, click Install next to the Jive Connector for Skype for Business add-on.
  3. Click Install Now or Preview as required.

    The Preview option is available to make this add-on visible only to you for testing purposes before you make it available to your community. For more information, see Installing add-ons in the Community Manager Guide.

    As the add-on gets installed, you are directed to the Jive Connector for Skype for Business Settings page for configuration.

  4. On the Settings page, under Apps Security click the gear icon to configure the user groups who can access this connector. By default, it provides access to all registered users.
    Note: This option is not available in Preview mode.
  5. Click Configure Now... and select the Skype ID Field and Phone Field.

    The integration uses these field values to pick phone number and email address from the user's Jive profile. The Phone Field is by default set to Phone Number to enable calls using Skype for Business, however, you can also use other options like Mobile Number or Home Phone Number as required.

    Note: You can confirm the field names from the People > Global Profile Settings page in Admin Console. Users who do not have information in the required fields cannot use or access Skype for Business. If your community is not populating these fields from a directory server, you should make these fields editable on the profile and get users to provide the information themselves by editing their profile. For more information, see Letting Users Control Their Own Settings .
  6. Click Submit to save the configuration.
  7. Optionally, under Advanced Settings, specify the expiration settings for Jive Connector for Skype for Business.

    If left blank, Jive uses the default expiration settings configured in the Add-Ons page. For more information, see Installing add-ons in the Community Manager Guide.

  8. Click Save and Activate to start using Jive Connector for Skype for Business.