Testing Teams Chat

Once a profile field is designated, you can test the Teams Chat functionality.

To see how Teams Chat works, you need to have a user account populated with the Microsoft Teams account – a Teams User account.

  1. Go to any location where you can see a link to the Teams User profile: content item or comment posted by the Teams User, or a notification on the Activity or News page about the actions of this user.

    For example, Amy Doberman is a Jive user that has a Microsoft Teams username set in her profile.


    A screenshot of an Amy Doberman's doc in the News stream
  2. Hover over the user's name or avatar until the hover card appears.

    A Teams Chat button Teams Chat icon is added to the hover card.


    A screenshot of an Amy Doberman's hover card
  3. Click Teams Chat icon.

    If the user has Microsoft Teams username added, like Amy in this example, this opens the prompt asking whether you would like to chat with the user.


    A screenshot of an quick link to the Microsoft Teams

    If you try to chat with a user who doesn't have any Microsoft Teams account linked (like with Amanda Wood here), an appropriate notification appears.


    A screenshot of the notification that this user does not have any Microsoft Teams linked
  4. Click Yes.

    A new browser window opens entitled Join Conversation that prompts you to either download or launch the desktop Microsoft Teams app or use the web app to start the chat session. Select your preferred option and proceed.

Once Microsoft Teams opens, you can be assured that the add-on is working properly.