Community Analytics

Jive Analytics provides reports that help you better understand community engagement, and gauge the health of specific places and community as a whole. These reports provide insight into how effectively people are using the community, and which areas require promoting.

Jive Analytics includes several components that you can use to get your community statistics.

Cloud Analytics
The Cloud Analytics service provides an analytics dashboard with a visual representation of the community statistics for specific places and the community as a whole. You can use Engagement Analytics and Community Usage reports to analyze user activity for the entire community.
  • Community-level reports can be found under Your Avatar > Community Analytics. For the list of available reports, see Community-level reports.
  • Place-level reports can be found on the Analytics tab of the place. For the list of available reports, see Place-level reports.
    Note: You need to be a place owner or administrator to see this tab.
For information on using Jive Analytics, see Using Jive Analytics.
Data Export Service (DES)
The Jive Data Export Service​ (DES) is the external API layer for customers to access and make further use of Jive Analytics data. If you have a third-party tool or some other consumer for your analytics data, you can download data directly from your community by using DES. For information about getting client ID and secret for using the DES API, see Getting client ID and secret for DES API Explorer. For more information about using the DES API, see Using the V2 Jive Data Export Service (Analytics) on Worx.
Besides the API, the service includes a user interface for DES – the DES Explorer – which is accessible for community managers through Your avatar > Analytics Export. It provides easy CSV downloads of analytics data and exploring what is available with a user interface without having to make API calls. For more information, see Analytics Export.

DES Explorer (Legacy) End of Life

The DES Explorer tool was available for US customers (https://api.jivesoftware.com/analytics/explorer) and EU Customers (https://api-eu.jivesoftware.com/analytics/explorer), providing easy CSV downloads of analytics data and exploring what is available with an easy to use UI without having to make API calls. This service is now deprecated. For more information, see The Latest on Jive Analytics on Worx.