Department Interactions

The Department Interactions chart analyzes collaboration trends around how different departments engage with each other. This chart details interaction dynamics for the entire community.

Fastpath: Your avatar > Community Analytics, then select Engagement Dashboard

The Department Interactions chart enables community managers to track the vibrancy of a community. This vibrancy gauge gives managers insight into whether different departments are interacting actively with each other, ensuring that the community is engaged.

This chart allows you to answer questions like: Which departments in my company are most silo-ed? In one vivid snapshot, the chart showcases the breadth and depth of interaction amidst a company's employee base.

Interaction points

Jive Analytics defines an interaction point by using the type of interaction in which two members are engaged. The department interactions chart trends around how different users engage with each other. This chart details interaction dynamics for the community.

Department-to-department interactions include any interaction between two users, for example:

User A views Document written by User B
User A comments on Document written by User B
User A likes a document written by User B

Notice how A interacts with B in these examples. This is known as directionality. Interactions are also assigned the notion of strength. For example, a comment is a more meaningful interaction than a view.