Managing players

Challenges and taunting

Challenges and taunting are ways you can enable the community to have fun while they get work done. At the top of the Players page, you can enable or disable taunting and challenges for players. These subtle hints can be used to encourage other users to become more active — especially around high point value actions — to stay ahead.

• Use challenges if you want players to be able to notify five users just ahead of them that they are gaining on them, and making an effort to increase their ranking.
• Use taunting if you want to let players challenge five users just below them in the ranking.

Deactivating or activating players

You can activate or deactivate player accounts individually or in bulk. Deactivated players don't lose their points, but they can't earn any more or be displayed in leaderboards.

To individually activate or deactivate players:

• In the Status column, toggle the switch to activate or deactivate a player.

To activate or deactivate players in bulk:

1. Click Change user status in bulk to open the Update multiple users - Activate or deactivate their statuses dialog box.
2. If required, export the current list of players and their current status in CSV format by using the Click Here link.
3. Click Select a file to upload, then browse and upload a file with the updated data in CSV format.

To reset all player status to what it is in Jive:

• Click Sync status with Jive.

Adding and removing points from players

You can also add or remove points individually form a player or in bulk.

To individually add or remove points from a player total score:

• In the Add/remove points column, type the number of points you want to add or remove from their total score, and click Add or Remove.

To add or remove points for multiple players in bulk:

• Click Credit/Debit Points in Bulk and upload a file with the data in CSV format.