Quests
Unlike the built-in events (also known as activities) that earn users levels and points, quests let you specify the people, places, and content you want people to interact with. If you want new users to start following the CEO, ask a question in a support space, or create a new post in the New Members group, add these actions to a quest and users will be rewarded with points and a badge when they complete them. An option to promote a quest is also available.
Types of quests
These are the different quests that are available:
- Onboarding quests
- These quests are shown when users who haven't disabled the Getting Started page log in to the community. These quests have the Onboarding category selected during configuration. You can use onboarding quests to make sure new users read specific documents, answer certain polls, create first-week blog posts, or do any other activities you think will help them be successful in a community.
- Targeted quests
- Targeted Quests are focused on specific sets of users. For example, using profile fields, you can create quests that only apply to new employees, employees who live in certain locations, or those in certain departments.
- Advocate quests
- Shown only in the secret Advocate group that is created if you set up Advocacy, and when Advocacy is selected during quest configuration. For more information, see Setting up advocate group.
Where quests are configured?
A sample Onboarding quest is configured out of the box. You can create and configure other quests specifically for your community.
Where do users see quests?
Users are alerted in their Jive's Inbox when they complete a quest, or if any quest is promoted. The user profile in the Rewards Summary shows Quests that a user is engaged with and newly created quests.