Migrating to Rewards

Migration considerations

• You can choose to not migrate points and badges to Rewards. In this case, you need to file a support case with this requirement with Support.
• After migration, the leaderboards show little changes for approximately a month. This happens because users gain all their old points at the day of the migration so weekly and monthly leaderboards a skewed.
• Badge images for quests and levels should be updated to higher quality. For more information, see Managing quests and Managing levels.
• By default, Rewards gives points for more activities then native Jive points and levels or Advanced Gamification. You should review and adjust point scales appropriately for increased activity and add more levels.
• When migrating to Rewards, only users who are active in your community, completed quests, and badges acquired are transferred to Rewards.

Migrating from native Jive points and levels

If you previously used native Jive points and levels (not Advanced Gamification), your points, levels, and badges will carry over to Rewards. However, point totals tend to be higher with Rewards enabled and you may need to adjust your pre-Rewards levels.

Jive Rewards grants more points for many activities than native Jive, so you should review your point levels and consider whether they will continue to make sense. You can see how many points each community activity earns on the Events page in the Rewards Console. In particular, Rewards places more value on liking, sharing, and tagging content, and getting other users to follow you.

The image size should be 100 x 100 pixels; the recommended format is JPEG, but you can use other image types. You may also want to replace your images if you're using a different size.

Migrating from Advanced Gamification

To migrate from Advanced Gamification, you need to file a support case with Support. Professional Services also offers an optional package to achieve higher business value through gamification. If you're interested in this service, please contact your Sales account representative.